Two of the most important log files are installer and updater, which track information about application installations and updates. You can then share those files directly with Adobe. The tool can collect data from a variety of Adobe logs and save them as. You can run AcroMonitor yourself or have the user run it and then send you the data for analysis.Īdobe also provides the Log Collector tool for troubleshooting issues that your users might run into, such as an error of Adobe not working with Windows 10. The tool can also provide you with a list of installed applications.
The tool lets you gather process and registry dump information, as well as data from the process monitor log. If you're troubleshooting Reader issues, a good place to start is with Adobe's AcroMonitor tool, which collects information about the system environment, running processes and other log data. It's also possible that features won't work correctly, the users will receive errors or the application will crash, freeze or hang. When users try to run Acrobat Reader after it is deployed, they'll likely run into few problems, if any. As an IT admin, you should be familiar with some troubleshooting steps to fix the issue.
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